Return and Refund Policy

What is your return policy?

To start your online return, please click HERE .

If you purchased with Recura Covered Returns (U.S. Only) + Shipping Protection: There is no cost to return your package! You will be able to submit a return for refund and receive a pre-paid label or QR code through our returns center.

Didn’t purchase with Protected Checkout? You will still initiate your return through our returns center and receive a pre-paid label or QR code with our discounted shipping rates, saving you time and money. The cost of shipping will be deducted from your total refund amount.

If you are an International Customer: Please find instructions at the end of the Return Guidelines.

NOTE: If you received a defective item, please email Stori's Customer Support at support@storicases.com. Please do not initiate a return for the defective item.

STORI RETURN GUIDELINES:

Stori products must be postmarked for return within 30 days of the order date. Stori products must be in new, unused condition in their original Stori packaging to be eligible for refund or exchange.
*Stori Cases is not liable for refunding product or shipping it back to the customer if it is not postmarked within 30 days of the purchase date, if the product is not in new and unused condition including original packaging, or if it is a final sale item. Original shipping charges and shipping protection are non-refundable.

STORI RETURN OPTIONS:
1. Return to a USPS Location with a QR Code:
If you select to return your item to a US post office near you, you will be provided a QR code. Package the items you are returning in their original packaging, if possible. Enjoy this stress-free returns option.

2. Return with a Pre-Paid Return Label:

Alternatively, you can print a pre-paid return label and ship the item back to us straight from your mail box, or dropped off at a Post Office near you. Please package the items in their original packaging, if possible.

How long does it take for my product to be refunded?
Your refund/exchange will be initiated within 7 business days of receiving the product/s, once it passes inspection. Please allow 3 business days for a refund to clear your bank. The cost of the product will be refunded back to your original form of payment. Original shipping costs are non-refundable.

What if my return is lost?
In the case of lost returns Stori will ask the customer to provide a valid tracking number for proof of the return. Stori cases is not liable for lost items without a valid tracking number.

Exchanges:

If you would like to exchange for a different product, please return the initial order and place a new order for the correct product. To initiate a return, click HERE.

INTERNATIONAL CUSTOMERS:
Please ship your return back to the following address. Please include with your return items a note including your name, order number, and the words "RETURN FOR REFUND." All shipping fees are non-refundable.

QUESTIONS:

Email Customer Support: support@storicases.com

ADDRESS:

Stori Cases

4764 West 81st South

Shelley, ID 83274