Stori’s Shipping Protection Powered by Recura

PURCHASED RECURA PROTECTION

Stori Cases partners with ecommerce package protection company, Recura, to provide Stori’s Shipping Protection. As such, Recura assumes liability for the following (provided the customer purchased Recura package protection during their initial purchase):

Lost - Any package that has not received a tracking scan within the last 7 business days.

Stolen - Any qualified package that is reported stolen (provided it is reported within 14 days of having a delivery scan).

Damaged - Any package where there is visible damage to the product as a result of shipping (provided it is reported within 14 days of having a delivery scan).

    HOW DOES RECURA PROTECTION WORK?

If you have any questions regarding your order or believe your package was lost, stolen, or damaged, simply visit Stori's Claims Portal and be prepared to provide the following information:

• First and Last Name

• Order Number

• Reason for Claim/Question

Please note: You will receive a response to your claim within 1-2 business days. In the event of your package being lost, stolen or damaged, Recura may require additional information to determine the status of your claim. Recura's Shipping Protection is offered in select countries only. For international claims, please allow 60-80 days for claim processing. This time period is due to possible delays from the shipping carrier shipping to certain destinations around the world. Full Terms and Conditions

Recura Free Returns

If you purchased with Recura Covered Returns (U.S. Only) + Shipping Protection: There is no cost to return your package! You will be able to submit a return for refund and receive a pre-paid label or QR code through our returns center. 

Didn’t purchase with Protected Checkout? You will still initiate your return through our returns center and receive a pre-paid label or QR code with our discounted shipping rates, saving you time and money. The cost of shipping will be deducted from your total refund amount.